Quality Assurance

Transparency is the key to trust and we believe in showing you how we ensure top quality care provision. Read below to find out more about the daily inner workings of Comfort Keepers..

Statement of Purpose

Our mission is to provide your loved one with the highest quality of life that is achievable.

We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.

Comfort Keepers elevates the quality of life for the world’s seniors through a unique and comprehensive care approach that evolves with their changing care needs, enabling them to live better at home, connected with their families and the world around them.

Organisational Chart

Continuous Improvement

Comfort Keepers uses the interactive four step management method Plan-Do-Check-Act (PDCA) for the control and continual improvement of processes and quality care services. Throughout our management structure you will see a clear commitment to a culture of change, continuous development, improvement, leadership, and clear lines of accountability to ensure the absolute best in driving quality care and innovation.

Complaints Procedure

Our goal is to provide services that support you to stay in your home. We are committed to ensuring that your rights are protected. If you feel that our staff have failed to follow our policies or have in any way denied you your rights or you would like to make a complaint, please follow these steps without fear of discrimination or reprisal. Please contact appropriate personnel in the order stated.

Client Services Manager > Branch Manager > Regional Head of Services > Director of Quality > Managing Director

If your complaint is of a more serious nature or you have not received a satisfactory response from your local office, please contact the Regional Head of Services, our Director of Quality & Care or Managing Director on 01 804 7337 or care@comfortkeepers.ie for an investigation of your complaint.

Audit Results

Coming soon.