Comfort Keepers Home Care: Your Questions Answered

Who are Comfort Keepers?

Comfort Keepers are a non-medical Home Care services provider we have offices nationwide, covering 87% of the population. For over a decade, we have developed our expertise in Ireland to become an award-winning and HSE preferred homecare provider. We are accredited by Q Mark & Healthmark and have ISO 9001 certification.

What is Home Care?

Home care refers to any type of care, medical or non-medical, that is provided to a person in their home. Comfort Keepers provide non-medical home care which includes but is not limited to, companionship, homemaking and personal care.

Who avails of Home Care?

Anybody over the age of 18 can avail of home care. Some of our clients may be recovering from an illness or surgery, may have limited mobility or a disability, suffer from dementia or people requiring end of life care. Some of our clients simply require companionship or help doing household tasks that are now too difficult for them.

When is care provided?

Care is provided whenever you need it. Our carers provide hourly, daily and overnight care depending on the client’s needs, which are set out in an individualised care plan. We operate care and support over 24 hours a day and always have somebody on call to deal with emergencies.

What services do Comfort Keepers provide?

We provide services to any person over the age of 18 years in any care facility whether that is at home, in hospital, in a nursing home or a convalescent centre. We provide service 24 hours a day 365 days per year. Our minimum service provision is 30 minutes per day. Our services include but are not restricted to companionship, meal preparation, light housework, recreational activities and personal care services.

Do Comfort Keepers charge an assessment/start up fee?

No, Comfort Keepers assessments are free.

How do I organise setting up Home Care with Comfort Keepers?

In order to organise home care you can call us on 1850 911 800 to speak with one of our Comfort Keepers representatives or alternatively you can call your local office on the numbers provided on our contact page.

Who is responsible for paying carers taxes/PRSI?

Comfort Keepers is responsible for paying carers taxes and PRSI. Comfort Keepers are responsible for the employer obligations of your carer.

Who is entitled to tax relief and how do I avail of it?

Please contact your local revenus office for more details. Here are links to the forms needed to claim your tax back:

Do Comfort Keepers accept HSE Home Care Packages?

Yes. Comfort Keepers has been selected following a rigorous tender process as a preferred provider of home care by the HSE. If you are in receipt of a home care package, we will liaise with the HSE directly regarding payment.

Why Choose Homecare

Comfort Keepers always strike for excellence in quality care for you and your CK carer. We continuously achieve awards in excellence such as Q-Mark, ISO and Healthcare standards. Your needs are our priority and all our Client Care Managers come from nursing and social care backgrounds to ensure the highest level of care. We provide training and support and encourage continuous development for all our carers to ensure they are best qualified to look after out clients

What happens if my carer is sick?

This is one of the benefits of choosing a large home care provider. We have a large number of highly trained dedicated carers. In the event of your carer being unavailable, for whatever reason, then your Client Care Manger will ensure that another carer is provided to you in the interim.

Will I have more than one carer?

This will depend on the number of hours of service you receive in a particular week. If care is provided over a 7 day period we must have more than one carer to fulfil requirements of employment law. We will also introduce more than one carer to allow for holiday cover. Additionally, if you require a hoist transfer, two carers will be required. We do our very best to limit the number of carers in your home and we personally introduce all our carers to you.

How do you recruit and select your carers?

All of our carers are interviewed in person by our Human Resources team. No carer will be allowed to commence working for Comfort Keepers without attending and being successfully chosen at interview, successfully completing thorough checks and Garda Vetting, and attending our comprehensive induction training.

What training do you provide your carers with?

All of our carers receive comprehensive induction training and Moving & Handling training. Once carers commence working with us, they begin a continuous development programme that leads them through 8 FETAC/QQI certified modules. Comfort Keepers Training is a registered QQI/FETAC training provider.

Who insures the carers?

Comfort Keepers insures all of their staff. Comfort Keepers has all mandatory insurances including comprehensive Public and Liability (€6.5m), Employers Liability (€13m) and Professional Indemnity (€6.5m). All relevant certificates can be inspected at our Head Office.

What if I do not like the carer I receive?

Comfort Keepers aim to match the most suitable carer with each individual client. If for whatever reason our client is not thoroughly satisfied with the carer they have then your Client Care Manager will find a suitable replacement carer.

What if I require service on a Bank Holiday or at the weekend?

We provide care 24 hours a day everyday, including bank holidays. You can discuss with your Client Care Manager if you wish to have care on a bank holiday. If you need bank holiday services, the hours are billed at a different rate. If you are unsure of whether a particular day is a bank holiday please contact our office and we will be happy to answer your queries and tell you the exact rate for the care you require.

What areas do you cover in Ireland?

Please click on this link to be directed to a phone number for your local office.