Quality Assurance
Transparency is the key to trust and we believe in showing you how we ensure top quality care provision. Read below to find out more about the daily inner workings of Comfort Keepers..
Statement of Purpose
Our mission is to provide your loved one with the highest quality of life that is achievable.
We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.
Comfort Keepers elevates the quality of life for the world’s seniors through a unique and comprehensive care approach that evolves with their changing care needs, enabling them to live better at home, connected with their families and the world around them.
Organisational Chart
Continuous Improvement
Comfort Keepers uses the interactive four step management method Plan-Do-Check-Act (PDCA) for the control and continual improvement of processes and quality care services. Throughout our management structure you will see a clear commitment to a culture of change, continuous development, improvement, leadership, and clear lines of accountability to ensure the absolute best in driving quality care and innovation.
Complaints Procedure
Our goal is to provide services that support you to stay in your home. We are committed to ensuring that your rights are protected. If you feel that our staff have failed to follow our policies or have in any way denied you your rights or you would like to make a complaint, please follow these steps without fear of discrimination or reprisal. Please contact appropriate personnel in the order stated.
Client Services Manager > Branch Manager > Regional Head of Services > Director of Quality > Managing Director
If your complaint is of a more serious nature or you have not received a satisfactory response from your local office, please contact the Regional Head of Services, our Director of Quality & Care or Managing Director on 01 804 7337 or care@comfortkeepers.ie for an investigation of your complaint.
Child Safeguarding Statement
Comfort Keepers provide the following non-medical home care services:
- Comfort Keepers Children Services – Social Support
- Comfort Keepers Adult Disability Services
- Comfort Keepers Older Person Services
- Nature of service and principles to safeguard children from harm
Comfort Keepers are fully committed to supporting the safeguarding of all children and young people, both within the scope of our services, but also extending to any child or young person to whom we may come into contact with during the course of our service. Comfort Keepers recognise and uphold that the best interest of the child should be paramount. The safety and welfare of children is everyone’s responsibility. Our framework of Recognise, Respond, Report, Record, Refer to ensure timely, proportionate actions are taken should any child safety concerns be identified and raised to Comfort Keepers.
We have carried out an assessment of any potential for harm to a child while availing of our services including the area of online safety when accessing the internet. Below is a list of the areas of risk identified and the list of procedures for managing these risks.
| Risk identified | Procedure in place to manage identified risk | |
| 1 | Flight Risk | Risk Assessment, Response plans. Full supervision with X1 staff member and family member at all times |
| 2 | Behaviour Responses | Access to all key stakeholder involvement as part of HSE service commissioning including behaviour response plans |
| 3 | Family Relationships | Training in Children First for all staff, mandated persons in post for each region. All identified risks to be reported in line with Comfort Keepers Incident, Risk and Children First pathway requirements |
| 4 | Child Neglect | Training in Children First for all staff, mandated persons in post for each region. Incident, Risk and Mitigation plans in place as appropriate |
| 5 | Environmental | Environmental Risk Assessment, Risk Mitigation, Personal Support Plans, Staff Training |
| 6 | Failure to Report Concerns | Mandatory Children First Training for all CK Staff, Mandated Persons insitu, Complaint and performance policies in place |
Our Child Safeguarding Statement has been developed in line with requirements under the Children First Act 2015, Children First: National Guidance for the Protection and Welfare of Children (2017), and Tusla’s Child Safeguarding: A Guide for Policy, Procedure and Practice. In addition to the procedures listed in our risk assessment, the following procedures support our intention to safeguard children while they are availing of our service or encountered during the delivery of care to our service users.
Procedure for the management of allegations of abuse or misconduct against staff of a child availing of our service including:
- Bill of Rights
- Complaints Procedure
- Incident Management Policy
- Risk Management Policy
- Children First Policy
- Trust in Care Policy
Procedure for the safe recruitment and selection of home support workers who work with children
- Recruitment Policy
Procedure for provision of and access to child safeguarding training and information, including the identification of the occurrence of harm
- Children First Training Mandatory for all Staff
- Mandated Persons Training for Mandated Staff
Procedure for the reporting of child protection or welfare concerns to Tusla
- Any child protection concerns are triaged through:
- Immediate safety risk – An Garda Siochana
Reporting Reasponable Concern Escalation – to Mandated Person and Tusla Reporting < 24 hours
Procedure for maintaining a list of the persons (if any) in the relevant service who are mandated persons
- All Area Managers and key senior personnel as outlined in Comfort Keepers CK way
Procedure for appointing a relevant person
All procedures listed are available upon request.
We recognise that implementation is an ongoing process. Our service is committed to the implementation of this Child Safeguarding Statement and the procedures that support our intention to keep children safe from harm while availing of our service.
This Child Safeguarding Statement will be reviewed on 20th June 2025 or as soon as practicable after there has been a material change in any matter to which the statement refers.
For queries, please contact Julie Roberts, Mandated Person under the Children First Act 2015.
Email: julieroberts@comfortkeepers.ie or Phone: 0860408602