Your Frequently Asked Questions
What is homecare?
Although homecare can refer to medical support in the home, it’s a broad term. More often than not, homecare covers a range of non-medical services, like those that Comfort Keepers provides. These include personal care, companionship, and housekeeping. In a nutshell, homecare covers any extra help you or a loved one might need to carry on living a fulfilled and independent life at home. A team of experienced professionals from nursing or social care backgrounds put together all care plans for our clients.
Why choose Comfort Keepers?
Because when you join Comfort Keepers, you're not just taking a job — you're starting a meaningful career. We offer more than just flexible hours and local work. We offer a chance to make a real difference in people's lives, every single day. Whether you’re new to care or have years of experience, you’ll be part of a supportive, inclusive team that values you and the work you do.
What makes us different?
It’s simple: we genuinely care — not just for our clients, but for our team too. At Comfort Keepers, we’re proud of our friendly, community-based culture. We support our care teams with regular check-ins, 24/7 on-call assistance, Employee Assistance programme, training and upskilling opportunities, and a team that always there to support and guide you.
What do we look for when hiring?
We’re looking for people who care. Compassion, reliability, and a positive attitude are key. While experience is great, it’s not essential — we provide full training. If you’re ready to dedicate yourself to studying hard for your qualifications with us and helping others, want flexible working hours, and take pride in being dependable, we’d love to hear from you.
What's the recruitment process like?
Once you apply, our recruitment team will review your application. If you're shortlisted, you’ll be invited for an interview. There may also be a second interview or task-based assessment. We aim to keep the process clear, friendly, and respectful of your time.
What other roles are available besides carers?
While Home Support Workers are at the heart of what we do, we also have opportunities in care coordination, HR, recruitment, nursing, quality and compliance, training, finance, and administration. We’re always looking for passionate, organised, and caring individuals to join our growing team — both in the community and in our offices.
What kind of culture can I expect at Comfort Keepers?
We pride ourselves on being inclusive, supportive, and people-focused. Whether you're working in the field or in the office, you'll be part of a team that genuinely values collaboration, empathy, and open communication. We believe in recognising achievements, encouraging new ideas, and creating a workplace where everyone feels they belong.
Becoming a Home Support Worker
Being a Home Support Worker with Comfort Keepers means more than just helping people — it means becoming a trusted part of their day. You’ll be trained, supported, and welcomed into a team that recognises your efforts and celebrates your wins. Whether you want part-time hours or a full-time role, we’ll help you find what fits your lifestyle.
As a carer, what kind of tasks would I be carrying out?
As a Home Support Worker with Comfort Keepers, you’ll support clients with a wide range of needs — but the core of the role is providing personal care. This includes assistance with washing, dressing, continence care, and supervision with mobility.
You may also support clients with more specialised needs, such as those receiving palliative care, living with dementia, or managing long-term illnesses like Motor Neurone Disease. Some clients may have physical or intellectual disabilities and require tailored support to help them live as independently as possible at home.
While some light housekeeping or companionship may be part of the role, your main focus will be on delivering high-quality, respectful, and compassionate care that makes a real difference in someone’s daily life.
Do I need any special training?
Yes — to begin working with clients, you must have at least two QQI Level 5 modules: Care Skills and Care of the Older Person. If you haven’t completed these yet, don’t worry — you can start the process with us. We offer support to help you complete these modules alongside your induction training, which is provided free of charge as part of your introduction to our team.
We’re also here to help you work towards your full Major Award in Healthcare Support. What’s most important is that you’re committed, reliable, and genuinely want to build a career in care. If you’re willing to learn and grow, we’ll be with you every step of the way.
Can I work in my local area?
Yes, absolutely. We do our best to assign our care teams to clients close to where is convenient for them. It’s better for you, and it helps build strong, consistent relationships with your clients.
Do I need to provide my own transportation?
It depends on the area. In cities or towns, it may be possible to get to clients by walking or public transport. In more rural areas, having access to your own car is necessary. We’ll talk to you about what’s realistic for your area during the application process.
What would my hours be like?
That’s up to you! We offer flexible working hours — mornings, evenings, weekends, or full-time schedules. Whether you want to work a few hours a week or build a full-time career, we’ll work with your availability.
What happens if I get sick?
If you’re feeling unwell or unable to attend a shift, it’s crucial that you let us know as soon as possible. Early communication gives the office team enough time to arrange alternative cover, ensuring your clients are not left without the care they need.
Being organised and keeping in touch is a key part of working in homecare. We understand that illness can happen, and we’ll always support you — but clear, timely communication helps everything run smoothly for you, your colleagues, and your clients.
Will I be employed or self employed with Comfort Keepers?
All of our Home Support Workers are directly employed by Comfort Keepers. That means you’ll receive your pay through payroll, have your taxes and PRSI contributions handled, and be entitled to things like annual leave, public holiday pay, and statutory sick pay.
Is there room to grow with the company?
Yes! We’re committed to helping our team grow and progress. Many of our carers go on to become Supervisors or join our office-based support team. We also support further education, so if you're looking to build a long-term career in healthcare, there are plenty of opportunities to develop.
What support will I have once I start?
You’ll never be on your own. From day one, you’ll have support from our local office team, your care coordinator, and our 24/7 on-call service. Whether you have a question about a client, need help with scheduling, or just want to check in, someone is always there to support you
Do you provide uniforms and PPE?
Yes — we provide Comfort Keepers uniforms, ID badges, and all necessary personal protective equipment (PPE) to keep you and your clients safe. We also keep up to date with all company policies and procedures to ensure best practices in the field.
