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Cookie Policy

This Cookie policy applies to the global organisation of Comfort Keepers entities (hereinafter referred to as “Comfort Keepers” or “we”, or “our”) for all dimensions and activities, in all geographies where we operate. Where local legislation requires a higher level of protection than this Policy for Personal Data including data collected via Cookies, the local legislation will always take precedence over this Cookie policy.

Comfort Keepers is the data Controller who collects and processes the personal information you provide on our different websites, portals, applications, and platforms (“Our Site”).

Our Cookie policy aims to show you how we respect the privacy of all visitors and users of Our Site.

If you have any questions regarding the more general processing of your personal information on Our Site, please refer to our Online Privacy Policy or contact us by sending an email to the following email address:


ControllerThe natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law
CookiesAs defined in Section 1 of this policy
Our SiteComfort Keepers website, portal, application, or platform you are using
Personal dataMeans any information relating to an identified natural person or one that can be directly or indirectly identified by reference to an identification number or to one or more factors specific to this person
ProcessorA natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller
“us” or “our”Comfort Keepers entity acting as data Controller
“you”Our Site user/visitor


Cookies are small files, downloaded on your device when you access Our Site, with the aim to recognise your device or to store information about your preferences or past actions. They are used to help you navigate efficiently and perform certain functions on all our different Sites.

Other tracking technologies, such as pixel tags or web beacons, may also be used on your device to collect unique identifiers associated with it and other data such as your IP address. Pixels tags or web beacons are small images placed on a web page or in an email. The web beacon operates as a tag that records a user’s visit to a particular web page or viewing of a
particular e-mail.

Some tracking technologies are specific to mobile applications such as the SDKs (Software Development Kit). SDKs are packages of tools that help our apps function on an iOS or Android environment. SDKs help us understand how you interact with Our Site and collect certain information about the device and network you use to access, it also helps our applications communicate with third parties through what is called an application programming interface, or API (e.g. when sharing content on Facebook). SDKs may then collect and send data back to the third party that provides them (e.g. Google or Apple, Facebook etc.), which may be used to build your profile as the application user, which can then be used for targeted ads.

These tracking technologies use data in the same way as cookies and as such are subjected to this policy.

We use the term “Cookies” in this document for all the different kinds of tracking technologies, as a facilitator for the global understanding on all Our Sites.


The types of cookies that we use may be:

► Session Cookies: such Cookies allow Our Site to link your actions during a session and are automatically deleted when you close your session on Our Site.

► Persistent Cookies: such Cookies remain stored in your device until it reaches a defined expiration date which can be days or minutes. They may be used for a variety of purposes including remembering your preferences and choices when using a Site or for targeted advertising.

► First party Cookies: such Cookies are stored by the Site you are visiting, with the purpose to improve your experience and are set by a Site owner (us).

► Third party Cookies: such Cookies are set by a technology provider, such as an analytics company, advertising network or social media platform that is independent from us.

More specifically, the Cookies used on Our Site are categorised as follows:

► Strictly necessary cookies;

► Functional cookies;

► Audience measurement cookies;

► Targeting cookies (which can also include social network Cookies)


Strictly necessary Cookies are Cookies that must be present for the Site to provide the basic functions and without which the Site and its functionalities would not work correctly.

They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms (e.g., to register to events or to provide feedbacks). They can also maintain your session open when you identify yourself on the Site.

Your consent is not necessary for these Cookies according to the applicable regulation but you should be informed of their use.

More information on the different Strictly necessary Cookies used on Our Site, including the data retention period, purpose and third parties if any, can be found in the Cookies Settings and in Sections 3 and 4 of this policy.


Functional Cookies help us to remember the settings which you have selected or assist with other functionality when you use Our Site. This helps us remember your preferences when you return to Our Site.

These Cookies enhance functionality and personalisation. They may be set by us or by third party providers whose services we have added to Our Site. You can set your browser or cookie settings to block these Cookies, but be aware that, in that case, some or all of these functionalities may not function properly and that some parts of Our Site may not work.

You can manage your consent and find more information on the different Functional Cookies used on Our Site, including the data retention period, purpose and third parties if any, can be found in the Cookies Settings and in Sections 3 and 4 of this policy.


Audience measurement Cookies, which include analytics technologies, help us with the performance and design of Our Site. This function allows us to measure how many times a
page has been visited, to know which pages and functionalities are the most and least popular and see how visitors move around the Site to improve your experience.

Those Cookies might also count visitors who have come to Our Site after having viewed Comfort Keepers banner ad on a third-party site.

If you do not accept these Cookies, or withdraw your consent, we will have no supporting information to improve Our Site or to determine how well it is received by our end users. These Cookies basically allow you to let us know how well Our Site is doing.

The information collected by these Cookies could also be aggregated. Our Site analytics metrics, reports and statistics, if used alone, do not allow us or our providers, to identify an individual User. In this case, the Cookie may not be subject to your consent.

You can manage your consent and find more information on the different Audience measurement Cookies used on Our Site, including the data retention period, purpose and third parties if any, in the cookie settings and in Sections 3 and 4 of this policy.


Targeting, and or “advertising” Cookies are installed on Our Site by us and our advertising partners to present advertisements that are relevant to you and better reflect your interests instead of generic advertisements that might not interest you. These cookies can include social network Cookies that allow you to share content on social networks and to improve the user-friendliness of our content thanks to the sharing buttons, in particular towards Facebook, Twitter and LinkedIn.

The social networks that provide the sharing buttons may identify you through this process only if your account on the relevant network was activated on your terminal. Comfort Keepers does not have control over the process used by social networks to collect information about you.

Targeting Cookies uniquely identify your browser and/or your device. If you do not allow these Cookies, you will not experience our targeted advertising across different platforms. It is possible however that you may still see our non-targeted advertisements on these platforms.

These Cookies collect information relating to the origin of your visit, where you were exposed to Comfort Keepers advertising, what advertising feature you saw, whether you arrived directly or indirectly to Our Site, the device you used to visit Our Site and which downloads you performed.

In addition, we also use Cookies on certain parts of Our Site to communicate with third party data providers to extrapolate your digital behaviour. This helps us understand your behaviour and provide more relevant advertising in the future.

You can manage your consent and find more information on the different Targeting Cookies used on Our Site, including the data retention period, purpose and third parties if any, in the Cookies Settings and in Sections 3 and 4 of this policy.


Session Cookies are automatically deleted when you close your session. Persistent Cookies will be stored on your device for a maximum duration of 13 months unless you clear the Cookies using your browser settings and erase your browser cache. More information on the duration of each Cookie used on Our Site can be found in the Cookies Settings.


When you first visit Our Site, a banner aimed at obtaining your consent to the use of Cookies will appear.

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